Privacy Policy (GDPR / LOPDGDD)

1. Data Controller

• Responsible: Bradley Peter Ellis (AlmAmericas)

• NIF: Z2611199Z

• Address: Calle Jose Loredo Aparicio 1, 1I, 33930, La Felguera, Asturias, Spain

• Contact email: admin@almamericas.com

• Telephone: +34 661 098 849

From now on, “AlmAmericas”.

2. Personal data that we process

AlmAmericas may process the following categories of data:

• Identifying information: name, surnames.

• Contact information: postal address, email, telephone.

• Order and billing information: products purchased, amount, information required for billing.

• Payment details: limited data required for the transaction (full card information is handled by payment gateways Stripe, PayPal, etc.).

• Browsing data: IP address, device identifiers, usage logs, cookies and similar technologies.

• Commercial preferences: newsletter subscription, campaign participation, social media interactions.

3. Purposes of the processing

AlmAmericas processes User data for:

a) Manage the contractual relationship :

• Process orders and payments.

• Manage shipments, returns and after-sales service.

• Issue invoices and receipts.

b) Customer service :

• Respond to inquiries or requests submitted through forms, email, or social media.

c) Marketing and commercial communications :

• Sending newsletters, news, offers and content related to AlmAmericas products, provided that the User has consented or there is a prior contractual relationship that allows it.

• Management of AlmAmericas' presence on social media (Instagram, Facebook, LinkedIn, TikTok).

d) Website Analysis and Improvement :

• Navigation analysis using tools such as Google Analytics and Meta pixel, to improve products, services and user experience.

e) Compliance with legal obligations :

• Tax, accounting and other obligations required by current legislation.

4. Legal basis for processing

The legal bases that allow AlmAmericas to process the data are:

• Contract execution: order management, payments, shipments, returns and customer service.

• Compliance with legal obligations: issuance and storage of invoices, handling of requests from authorities, etc.

• Legitimate interest:

  • Improve products and services.

  • To carry out commercial communications about products similar to those already contracted, provided that the User is a customer and has not objected.

  • Ensure the security of the network and the website.

• Consent:

  • Sending commercial communications by email when there is no prior contractual relationship.

  • Use of certain analytics or advertising cookies.

  • Participation in specific raffles, promotions or surveys.

The User may withdraw their consent at any time, without this affecting the lawfulness of the previous processing.

5. Storage periods

Personal data will be retained:

• As long as the business relationship is maintained and its termination is not requested.

• During the periods necessary to comply with legal obligations (for example, billing data will be kept for at least the years required by tax and accounting regulations).

• Data for commercial purposes will be kept until the User withdraws their consent or objects to the processing.

6. Recipients and processors

AlmAmericas may communicate data to:

• E-commerce platform: Shopify (hosting and operation of the Website and online store).

• Payment gateways: Stripe, PayPal, banking institutions.

• Logistics and transport providers: Sendcloud, Correos, MRW, SEUR, GHS, DHL or other courier companies used for delivery.

• Digital marketing and analytics providers: Google (Google Analytics), Meta (Facebook, Instagram), TikTok, LinkedIn, and other digital service providers.

• Tax, accounting or legal advisors who provide services to AlmAmericas.

• Public administrations and competent authorities when required by law.

These third parties often act as data processors , following instructions from AlmAmericas.

International data transfers:
Some providers (e.g., Shopify, Google, Meta, TikTok) may be located outside the European Economic Area. In such cases, AlmAmericas will ensure that appropriate safeguards (standard contractual clauses, adherence to adequacy frameworks, etc.) are in place to protect personal data.

7. Rights of interested parties

The User may exercise the following rights at any time:

• Right of access: to know what data we process and for what purpose.

• Right of rectification: to request the correction of inaccurate or incomplete data.

• Right to erasure: request the deletion of your data when it is no longer necessary or when you withdraw your consent, in the legally provided cases.

• Right to object: to object to processing based on legitimate interest, especially with regard to commercial communications.

• Right to restriction of treatment.

• Right to data portability, where applicable.

• Right not to be subject to automated decisions based solely on automated processing, including profiling, when they produce legal effects or significantly affect.

To exercise these rights, the User can write to:

• Email: admin@almamericas.com

• Postal address: Calle Jose Loredo Aparicio 1, 1I, 33930, La Felguera, Asturias, Spain

You must state your name, surname, the right you wish to exercise and provide a copy of a valid identity document to verify your identity.

The User also has the right to file a complaint with the Spanish Data Protection Agency (AEPD) if they believe that their rights have not been properly addressed.

8. Data Security

AlmAmericas will implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss or destruction, in accordance with the state of the art, the nature of the data and the risks.

9. Data on minors

AlmAmericas' services and products are not specifically targeted at individuals under 18 years of age. If a minor provides data without the consent of their parents or guardians, the parents or guardians may request the deletion of that data.

10. Privacy Policy Update

AlmAmericas may update this Privacy Policy to adapt it to legislative or processing changes. The current version will be the one published on the Website at any given time.